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Customer Service

Order Inquiries

Please feel free to email us with specific questions about your order. You can also determine the shipping status of an existing order by using our Track Your Order feature.  Your order becomes available for online status-tracking 24 hours after it is placed.

Order by fax anytime: 1.760.598.2147
Order by email:
Order by phone: 1.800.445.1544, option 1 Weekdays 7am to 5:30pm (PST)
Contact Customer Service: 1.800.445.1544, option 1 Weekdays 7am to 5:30pm (PST)
Outside the United States: 1.760.598.9494



Track Your Order

Once you receive the tracking number for your shipment, please use one of the links to our most commonly used carriers.


Return Policy

Items may be returned up to 30 days after the delivery date.  To return products please contact customer service for a return goods authorization (RGA) number.

Items will be returned at the current market price to be determined by Medco.  Returned items are also subject to a 25% re-stocking fee.  The customer is responsible for shipping fees in sending the merchandise back to Medco.  Non-refundable items include those that are sterile and/or clean items that have been opened, custom or special order items, and items not purchased from Medco.

Please complete this return form to request an RGA number. Return requests are processed within 48 hours of receiving this form. Customer service will email or fax the required RGA documents with proper instructions. If you have questions about the return policy, contact customer service.