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How to Order

If you do not order online, please use one of the following alternate ordering methods.        

Once your order has been submitted it will go through the following five steps.
  1. Customer Service Input and Review
  2. Product Picking from Warehouse
  3. Confirmation Faxed to You
  4. Order Ships
  5. Invoice Faxed to You

Step One: Order Received by Customer Service

Your faxed, emailed, or called-in order is entered into our Customer Service System.  At this point your order is reviewed for accuracy by one of our skilled Customer Service Representatives.  Not only is your checked against your current Purchase Order, we check back to previous orders to make sure the color, size, and/or quantity ordered is not unusual for you.

Step Two: Order Picking and Packing

A Picking Ticket is generated and transmitted to our distribution warehouse.  Your order is picked and prepared for shipment.  If you need to make changes to your order after the picking stage is complete, your order may be subject to re-stock fees.

Step Three: Order Confirmation

Once your order is picked, an Order Confirmation is generated and sent to you.  The carrier will be listed as well as any backorder information.  Please check the accuracy of this Confirmation, as this is exactly what will ship to you.  If you find a discrepancy, please contact customer service immediately via email, fax or phone.

Step Four: Order Ships

Orders are shipped via UPS, or LTL Carrier depending on weight, destination, and transit times.  After a shipment leaves our facility changes cannot be made to the shipping method.

Step Five: Invoicing

Orders are invoiced 24-hours after they are shipped.  You will receive a copy of your invoice with the tracking numbers included.  You can use the tracking number to track the status of your order online via the resources provided here: Track Your Order.
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